Our returns policy:

We want you to be delighted with all product purchased from Calculators-Online. We make our guarantee and returns policy as simple as possible.

We want you to enjoy exactly the right product for your application. If you are unhappy with your purchase for any reason you may return it to us in a condition suitable for resale as new within 30 days of purchase and we will give you a full refund. We will also refund your carriage costs if the return is the result of our error.

To return an item please notify us in writing of your intention to return within 7 days of receiving the goods. You can reply to your order confirmation email or direct to returns@techsoft.uk.com

We would recommend that you use Recorded Delivery for all returns for your own protection. Please ensure that you enclose a brief letter stating your order reference, name and address and the reason for return. The return address is on the receipt (Techsoft Ltd).

Next Day Delivery

We use the Royal Mail Special Delivery Service and as such are subject to their terms and conditions. Please note that we do not guarantee next day delivery on Saturday, although Royal Mail will almost always deliver on Saturday if you normally receive a mail delivery. There are no deliveries on Sunday or UK public holidays. Full details can be found on the Royal Mail website www.royalmail.com

Next Day service by courier is also available. Please reply to your order confirmation email if you would like to upgrade to this service.

Courier Service - Mainland UK

Our standard courier shipping option covers UK mainland, Scotland and Wales. It is a Next Day service - but it is not guaranteed. Saturday delivery and Northern Ireland deliveries are covered at extra cost. Please reply to your order confirmation email if you would like to be upgraded to either of these services.

Courier Service - Worldwide

We can offer courier service to most countries. It is a 48 hour insured air freight serivice. The price depends on the destination country but is generally between 10 - 20 GBP more than our standard international service. Unlike our other shipping options the price depends on the total order weight.

Please reply to your order confirmation email if you would like to upgrade to this service.

Non Delivery Compensation

We offer full insurance on all orders of £500 or less to destinations in UK and Europe. Separate insurance cover is available for many destinations outside Europe. Compensation is only available on orders to Middle Eastern Countries when using a courier service. In this case the terms and conditions of the particular service will apply.

If an item is lost or damaged we will replace or refund up to the value of £500. Where an item is lost we can despatch the replacement to the same address or to an alternative address at your discretion. There can be no more than one replacement or refund per order. Please note that the customer is responsible for providing full and accurate address details and we will not accept liability for items which are improperly addressed.

European WEEE Directive

The Waste Electrical and Electronic Equipment 2008 makes retailers responsible for the safe disposal of electronic waste. As part of our compliance with this directive we will accept waste electronic equipment from our customers. You may dispose of one item for each item purchased on a like for like basis. So for example if you buy a calculator just send us your old one and we will dispose of it safely.

What happens to your returned electrical waste?

Wherever possible items will be repaired and refurbished and offered for sale. Where this is not possible they will be sent to a WEEE compliant waste disposal centre.

To make use of this service just return your WEEE together with your order reference number to the address on the receipt (Techsoft Ltd). It may be possible to do this free of postal charges. For more details please contact us at weee@techsoft.uk.com.

The amount of WEEE we throw away is increasing by around 5% each yar, making it the fastest growing waste stream in the UK.

Recycling reduces the environmental and health risks asociated with sending electrical goods to landfill.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

WEEE Directive 2008


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